Fair returns. No hassle.
Clear, reasonable, and human.
RETURNS & REFUNDS
Our returns policy
We offer a 30-day return policy.
This means you have 30 days from the day you receive your item to request a return.
If something isn’t right, we want to fix it.
Eligibility for returns
To be eligible for a return:
• Items must be unused
• Items must be in the same condition you received them
• Items must be returned in original packaging where possible
If you’re unsure whether your item qualifies, just contact us. We’ll talk it through.
How to start a return
To request a return, email us at:
Please include:
• Your order number
• A brief explanation of the issue
We’ll reply with next steps.
Damaged or incorrect items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.
We’ll assess the issue and make it right.
No arguments. No runaround.
Refunds
Once your return is received and inspected, we’ll let you know if the refund is approved.
If approved:
• Your refund will be processed to your original payment method
• Please allow a few working days for your bank or card provider to complete it
We’ll keep you informed throughout.
Return shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
If we’ve made a mistake, we’ll cover it.
Exchanges
If you’d like a different item, the quickest option is usually to return the original and place a new order.
If you’re unsure what’s best, email us and we’ll advise.
A reasonable approach
Defend Your Spot is built around responsibility and fairness.
That applies to returns too. We don’t look for loopholes.
We don’t make things difficult on purpose.
If there’s a genuine issue, we’ll work with you to resolve it
Questions?
If you have any questions about returns or refunds, contact us at:
Defend Your Spot Ltd
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom
We aim to reply within 1–2 working days.