Get in Touch

Have a question about the Spot Defender Kit, your order, delivery, or anything else?

We're happy to help.

Email us anytime at support@defendyourspot.co.uk or use the contact form below.

We aim to reply within 24 hours (Monday–Friday).

Thank you for helping defend the places we all walk through every day.

Pick one spot. Make it better.

This isn’t a project. It’s five minutes after drop-off.

Most Defenders clean one small spot they already pass every day, then move on.

No planning. No organising. No commitment.

You don’t have to touch it.

All Defender gear is designed for no-contact pickup and secure bagging.

Pick it up. Tie it off. Dispose safely. Done.

This isn’t activism. It’s normal behaviour.

No uniforms. No signs. No speeches.

Just quietly dealing with the mess where your kids walk.

Most people barely notice. Some thank you. A few even join in.

Councils deal with the damage later.

Defenders stop the problem earlier.

What starts as bottles and food boxes near schools and shops is what later blocks drains, floods roads, and ends up on motorways.

Stopping it early keeps bigger problems from forming.

It teaches that mess isn’t normal.

That shared spaces matter.

And that decent people don’t walk past problems and hope someone else fixes them.

Children copy what parents accept.

That lesson lasts longer than any cleanup.

Yes. Safety comes first.

Our gear is designed for everyday family use. No sharp edges. No heavy or aggressive tools. Kids only use child-appropriate items under supervision.

If it’s not family-safe, we don’t sell it.

No. You don’t need hi-vis or special clothing.

Most Defenders clean in normal clothes. Hi-vis is optional and only for people who want extra visibility near traffic.

This is about blending into everyday life, not standing out.

Most people don’t say anything.

If they do, a simple “Just tidying up where my kids walk” is enough. That usually ends the conversation.

You’re not asking permission. You’re quietly taking care of a shared space.

There’s no schedule and no expectation.

Some Defenders clean once a week. Some once a month. Some only when they notice a mess.

Do what fits your life. Every small action helps.

Nothing happens.

This isn’t a programme or a pledge.

You’re free to stop, start, or pause whenever you want.

Defending your spot is a choice, not an obligation.

Yes. Small litter causes real problems.

Bottles and packaging block drains, cause flooding, create hazards, and cost communities thousands to fix later.

Stopping litter early keeps places safer and cleaner for everyone.

Yes, with supervision.

Many parents involve their children using child-safe tools. It helps kids learn responsibility without turning cleanup into a chore or punishment.

You decide what feels right for your family.

No. Sharing is optional.

Some Defenders post stories. Most don’t.

This isn’t about recognition. It’s about quietly improving the places you care about.

• Public bin nearby

If there’s a bin at your spot (bus stop, park), drop the bag in and you’re done.

• Take it home

Most Defenders use their home wheelie bin. One small bag is a fair trade for a cleaner street.

• School or local business

Some Defenders ask their child’s school or a nearby shop if they can use their bin. Many are happy to help.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We aim to dispatch all orders within 1 working day.

• 
  UK delivery: Usually 2–4 working days after dispatch.
  
• 
  You'll receive a confirmation email when your order has been sent.
  

If there's ever an unexpected delay, we'll let you know as soon as possible.

The Spot Defender Kit costs £25, including free UK delivery.

Everything you need is included:

• Folding litter picker
  
• Carry pouch
  
• 35 strong bags
  
• Hand wipe
  
• Spot Defender guide
  

No subscriptions. No hidden costs. Just one kit that's ready to use.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on all orders.

At the moment, we only ship within the United Kingdom.

We're focused on serving UK customers first. If we start shipping internationally, we'll announce it on our website and social media.

Yes. We deliver anywhere in the UK, including England, Scotland, Wales and Northern Ireland.

If you're able to place an order through our website, we can deliver to your address.

We check every Spot Defender Kit before it's sent.

If your kit arrives damaged or has a manufacturing fault, please contact us within 30 days of delivery. We'll work with you to repair, replace or resolve the issue as quickly as possible.

This doesn't cover normal wear and tear, accidental damage or misuse.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.