We’re here to help
Contact us
Hi,
Thanks for getting in touch.
Defend Your Spot is about small actions that protect everyday places.
The places your kids walk past every day.
School routes. Bus stops.
School gates. Parks.
Paths and crossings.
Pick one spot.
Make it better.
If you have a question about an order, delivery, returns, or which gear is right for you, we’re happy to help.
You can email us anytime at support@defendyouspot.co.uk
or send us a massage using the contact form bellow, We aim to reply within1–2 working days.
Before you message us
You might find a quick answer here:
• Delivery, returns, or exchanges
• Choosing the right gear for your spot
• Order status or tracking
• General questions about Defend Your Spot
If you’re not sure where to start, that’s fine.
Just send us a message.
Send us a message
Our approach to support
Defend Your Spot is built around everyday readiness.
That applies to how we support people too.
• No scripts
• No pressure
• No upselling through support
If something isn’t right, we’ll work with you to fix it.
One last thing
If you’re getting in touch to share how you’re using your gear,
we genuinely like hearing those stories.
Thanks for being part of Defend Your Spot.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
No Bare Hands Guarantee
Everything sealed, handled, and disposed of cleanly. You never touch the rubbish directly.
Built for the School Run
Five to ten minutes after drop-off. No scheduling, no commitment, no drama.
Join the Defenders Map
Add your spot. See who’s raising the standard near you. Explore the tools behind every Defender story.